{"id":442,"date":"2020-10-21T06:32:37","date_gmt":"2020-10-21T10:32:37","guid":{"rendered":"https:\/\/primelinkinsurance.ca\/claims\/"},"modified":"2020-10-28T15:07:20","modified_gmt":"2020-10-28T19:07:20","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/primelinkinsurance.ca\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_image=\u00a0\u00bb245″ bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bblight\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb color_overlay=\u00a0\u00bb#00456a\u00a0\u00bb overlay_strength=\u00a0\u00bb0.5″ gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb centered_text=\u00a0\u00bbtrue\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb1\/1″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb180″ custom_height_tablet=\u00a0\u00bb90″ custom_height_phone=\u00a0\u00bb45″][split_line_heading animation_type=\u00a0\u00bbdefault\u00a0\u00bb]\n

Nous sommes l\u00e0 pour vous<\/h1>\n[\/split_line_heading][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb180″ custom_height_tablet=\u00a0\u00bb90″ custom_height_phone=\u00a0\u00bb45″][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb0″ bottom_padding=\u00a0\u00bb0″ left_padding_desktop=\u00a0\u00bb150″ right_padding_desktop=\u00a0\u00bb150″ top_padding_tablet=\u00a0\u00bb0″ bottom_padding_tablet=\u00a0\u00bb0″ left_padding_tablet=\u00a0\u00bb0″ right_padding_tablet=\u00a0\u00bb0″ top_padding_phone=\u00a0\u00bb0″ bottom_padding_phone=\u00a0\u00bb0″ left_padding_phone=\u00a0\u00bb0″ right_padding_phone=\u00a0\u00bb0″ text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_phone=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bbleft-right\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb1\/1″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb60″ custom_height_tablet=\u00a0\u00bb40″ custom_height_phone=\u00a0\u00bb20″][vc_column_text]\n

Comment effectuer une demande d’indemnisation<\/span><\/h2>\n[\/vc_column_text][vc_column_text]\n

Nos coordinateurs du service \u00e0 la client\u00e8le, nos infirmi\u00e8res dipl\u00f4m\u00e9es et nos m\u00e9decins sont disponibles 24 heures sur 24, 7 jours sur 7, 365 jours par an. Acc\u00e9dez imm\u00e9diatement \u00e0 des sp\u00e9cialistes de l’assistance m\u00e9dicale \u00e0 tout moment et partout dans le monde.<\/span><\/h3>\n[\/vc_column_text][vc_column_text]\n

Nos coordinateurs de cas vous aideront \u00e0 trouver un \u00e9tablissement m\u00e9dical local, \u00e0 prendre les dispositions n\u00e9cessaires pour b\u00e9neficier des soins d\u2019un m\u00e9decin et peuvent m\u00eame organiser le paiement direct de vos factures m\u00e9dicales.<\/p>\n

PrimeLink\u2122 Travel Insurance s’est associ\u00e9 \u00e0 Active Care Management (ACM), une soci\u00e9t\u00e9 d’assistance voyage en cas d’urgence qui g\u00e8re toute l’assistance voyage et les demandes de remboursement au nom de PrimeLink\u2122.<\/p>\n

Qu\u2019il s\u2019agisse de bagages perdus, d\u2019ouragans, de maux d’estomac ou de crises cardiaques, ACM sera l\u00e0 pour vous aider \u00e0 surmonter tout \u00e9v\u00e9nement qui perturberait vos vacances. Les demandes de remboursement peuvent \u00eatre faites par courrier, par t\u00e9l\u00e9phone, par courriel, en ligne ou en utilisant l’application mobile d’ACM TravelAid\u2122.<\/p>\n

Pour initier une demande d’indemnisation, cliquez ici :<\/p>\n[\/vc_column_text][nectar_btn size=\u00a0\u00bblarge\u00a0\u00bb button_style=\u00a0\u00bbregular\u00a0\u00bb button_color_2=\u00a0\u00bbAccent-Color\u00a0\u00bb color_override=\u00a0\u00bb#27c54e\u00a0\u00bb solid_text_color_override=\u00a0\u00bb#ffffff\u00a0\u00bb icon_family=\u00a0\u00bbnone\u00a0\u00bb text=\u00a0\u00bbCommencer une r\u00e9clamation\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/primelinkinsurance.ca\/claims\/\u00a0\u00bb margin_bottom=\u00a0\u00bb0″][vc_column_text]\n

ACM s’engage \u00e0 offrir la meilleure exp\u00e9rience possible \u00e0 ses clients dans les moments o\u00f9 vous avez le plus besoin de r\u00e9confort\u00a0: lors d’une crise, d’un \u00e9pisode m\u00e9dical ou d’un probl\u00e8me de s\u00e9curit\u00e9. La vaste connaissance d’ACM de l’espace mondial du voyage, des capacit\u00e9s technologiques, de la gestion de crise dans l’industrie permet \u00e0 PrimeLink\u2122 d’offrir le processus de r\u00e9clamation le plus fluide qui soit.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb0″ bottom_padding=\u00a0\u00bb0″ left_padding_desktop=\u00a0\u00bb150″ right_padding_desktop=\u00a0\u00bb150″ top_padding_tablet=\u00a0\u00bb0″ bottom_padding_tablet=\u00a0\u00bb0″ left_padding_tablet=\u00a0\u00bb0″ right_padding_tablet=\u00a0\u00bb0″ top_padding_phone=\u00a0\u00bb0″ bottom_padding_phone=\u00a0\u00bb0″ left_padding_phone=\u00a0\u00bb0″ right_padding_phone=\u00a0\u00bb0″ text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_phone=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bbleft-right\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb1\/1″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][divider line_type=\u00a0\u00bbNo Line\u00a0\u00bb custom_height=\u00a0\u00bb60″ custom_height_tablet=\u00a0\u00bb40″ custom_height_phone=\u00a0\u00bb20″][vc_column_text]\n

Autres moyens de soumettre une demande de remboursement<\/span><\/h2>\n[\/vc_column_text][vc_column_text]\n

Les demandes peuvent \u00eatre soumises par courrier, par t\u00e9l\u00e9phone, en ligne, par courriel ou en utilisant l’application mobile ACM TravelAid\u2122.<\/p>\n

Avant de soumettre votre demande, veuillez vous assurer que tous les formulaires et documents n\u00e9cessaires soient d\u00fbment sign\u00e9es. Cela permettra de garantir un traitement rapide de votre demande. Selon la nature de votre demande, les documents n\u00e9cessaires peuvent inclure\u00a0:<\/p>\n